Vedic Hivery Shipping Policy

Effective Date: 18/06/2024

At Vedic Hivery, we strive to provide a seamless and reliable delivery experience for our customers. We partner with Delhivery and Shiprocket to ensure your honey orders reach you promptly and in perfect condition. Below is our comprehensive shipping policy outlining our delivery processes, options, and guidelines.

Delivery Partners

We utilize the services of Delhivery and Shiprocket for our shipping needs. Both partners are known for their extensive logistics networks and efficient delivery systems, ensuring coverage across a wide geographical area.

  • Delhivery: Specializes in comprehensive logistics solutions, including express parcel delivery, making it ideal for our nationwide shipping needs. They offer services like doorstep pickup and trackable shipments to ensure your order is delivered safely and timely. Learn more about Delhivery (Delhivery Website)​.
  • Shiprocket: Provides robust eCommerce logistics solutions, including multiple courier options, real-time tracking, and efficient order management, supporting our goal to deliver fresh honey swiftly and reliably.

Shipping Options and Costs

  1. Standard Delivery:

    • Estimated Delivery Time: 3-7 business days.
    • Cost: Calculated based on order weight, destination, and shipping method selected at checkout.
  2. Express Delivery:

    • Estimated Delivery Time: 1-3 business days.
    • Cost: Premium rates apply for faster delivery. Exact costs are displayed during checkout.
  3. International Shipping:

    • Available upon request with variable delivery times depending on the destination country.
    • Shipping costs and import duties are calculated based on the destination.

Order Processing Time

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Processing times may vary during peak seasons or holidays. We will notify you of any delays.

Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number and link to track your package.
  • You can track your order through our website or directly via Delhivery’s tracking page here (Delhivery Website)​.

Shipping Conditions

  1. Delivery Address:

    • Please ensure your delivery address is correct and complete. We are not responsible for delays or misdeliveries due to incorrect or incomplete addresses.
  2. Delivery Attempt:

    • Our delivery partners will attempt delivery as per their standard procedures. If the delivery is unsuccessful, a second attempt will be made.
    • If the package is undelivered after multiple attempts, it will be returned to us, and we will contact you to arrange re-delivery (additional charges may apply).
  3. Package Condition:

    • We take great care in packaging our honey products. If your package arrives damaged, please contact our customer service immediately for assistance.

Returns and Refunds

  • Damaged or Defective Products: If you receive a damaged or defective product, please report it to us within 7 days of delivery. We will arrange for a replacement or refund.
  • Change of Mind: If you change your mind, we accept returns within 14 days of delivery. The product must be unopened and in its original condition. Return shipping costs will be borne by the customer.

Customer Support

For any shipping inquiries, please contact us at:

  • Email: info@vedichivery.com
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