Vedic Hivery Privacy Policy

Effective Date: 18/06/2023

Introduction

At Vedic Hivery, we prioritize the purity and quality of our natural and infused honey products. We are committed to maintaining your trust by protecting your personal information with the highest standards of privacy and security. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, mobile app, or physical store.

Information Collection

We collect personal information to provide and improve our services. This information includes:

  • Contact Information: Name, address, email, and phone number to process orders and communicate with you.
  • Payment Information: Credit/debit card details or other payment information to process transactions securely.
  • Order Information: Details of the products you purchase, delivery address, and order history.
  • Technical Information: IP address, browser type, and access times, collected through cookies and similar technologies to enhance your browsing experience.

Use of Information

We use the information we collect for the following purposes:

  • Order Processing: To process and deliver your orders of natural and infused honey.
  • Customer Service: To communicate with you about your orders, respond to inquiries, and provide customer support.
  • Improvement of Services: To analyze and enhance our website, mobile app, and overall customer experience.
  • Marketing Communications: To send you updates, promotions, and offers, with your consent.
  • Legal Compliance: To comply with applicable laws and regulations.

Information Sharing

We may share your information with the following entities:

  • Service Providers: We work with trusted partners like Delhivery and Shiprocket to facilitate delivery services. These partners are contractually obligated to protect your information and use it only for the purposes of fulfilling your orders.
  • Payment Processors: We use secure payment gateways to process your transactions.
  • Legal Obligations: If required by law, we may disclose your information to comply with legal processes or protect our rights.

We do not sell or rent your personal information to third parties for their marketing purposes.

Data Security

We implement comprehensive security measures to safeguard your personal data, including:

  • Encryption: Sensitive information, such as payment details, is encrypted during transmission.
  • Secure Servers: We store your data on secure servers protected by firewalls and access controls.
  • Access Control: We limit access to your personal data to authorized personnel only.

While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Customer Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can ask us to correct any inaccuracies in your data.
  • Deletion: You can request the deletion of your personal information, subject to legal obligations.
  • Restriction of Processing: You can ask us to restrict how we process your data under certain circumstances.
  • Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at [Insert Contact Email].

Cookies and Tracking Technologies

Our website and mobile app use cookies and similar technologies to collect information and enhance your user experience. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on our website and mobile app with the revised effective date. We encourage you to review this policy regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: [Insert Email]
  • Phone: [Insert Phone Number]
  • Address: [Insert Physical Address]
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