Return & Refund Policy of Vedic Hivery Private Limited
Effective Date: 01/09/2024

At VEDIC HIVERY PRIVATE LIMITED, we are committed to delivering high-quality, natural products such as honey, ghee, homemade pickles, bee wax, and bee pollen to our customers. Every product we offer is carefully sourced and packaged to meet our quality standards. However, we understand that sometimes issues may arise during the delivery process, or there may be concerns after receiving the product. This comprehensive return and refund policy outlines our procedures for addressing any issues that may arise during or after delivery.

Please read the policy carefully to understand how we handle returns, exchanges, refunds, and replacements.

1. Products We Deliver

We offer a range of natural products that require special care during shipping and handling. These include:

  • Honey: Raw and natural honey, known for its purity and nutritional benefits.
  • Ghee: Homemade ghee prepared from the milk of grass-fed cows, free from preservatives.
  • Homemade Pickles: Traditional Indian pickles made using authentic recipes, with no added chemicals.
  • Bee Wax: Pure beeswax, ideal for various uses such as candle making, skin care, and more.
  • Bee Pollen: Natural bee pollen, known for its nutritional benefits.

Due to the perishable nature of these products, it is crucial to handle them properly to ensure freshness and quality upon delivery.

2. General Return Policy Overview

At VEDIC HIVERY PRIVATE LIMITED, we do not accept returns on products that have already been delivered and accepted by the customer, except in cases of damage during delivery or if there is a product defect. This policy is in place because most of our products are perishable and cannot be restocked or resold once they have left our warehouse.

Our primary goal is to ensure that customers receive products in the best possible condition. If a product is damaged during delivery or if you receive an incorrect item, we will address these concerns according to the guidelines outlined below.

3. Damage During Delivery

If your product is damaged during the delivery process, we will take the following steps to ensure that the issue is resolved:

3.1 Notification

If the product is visibly damaged when it arrives at your address, our delivery partner will note the issue and return the damaged product to our warehouse. If you are not available to inspect the delivery at the time of arrival, please check the product as soon as possible after receiving it.

3.2 Pick-up of Damaged Product

Once our delivery partner identifies a damaged product, it will be returned to our warehouse, where we will inspect the product to verify the damage. Once the damage is confirmed, we will promptly arrange for a replacement to be shipped to you.

3.3 Delivery of Replacement Product

We will redeliver the replacement product to you within 5 working days after confirming the issue. If the product is not in stock, we will contact you with alternative options, which may include choosing a different product or receiving a full refund.

3.4 Customer Action for Damaged Product

In case you receive a product that was damaged during delivery but was not returned by the delivery partner, please contact us within 48 hours. This will allow us to address the issue in a timely manner.

3.5 Shipping Fees for Replacement

We do not charge additional shipping fees for replacing damaged products.

4. Defective or Spoiled Products After Delivery

Although we ensure that our products are of the highest quality before shipping, there are rare instances where a product may be defective or spoiled after it has been delivered. This may include issues such as:

  • Ghee turning rancid before the expiration date
  • Honey crystallizing or fermenting unusually
  • Pickles leaking due to damaged packaging
  • Bee pollen losing freshness or becoming unusable
  • Bee wax being contaminated or damaged

If you experience any of these issues, please follow the guidelines below.

4.1 Contacting Us

If you notice any issue with the product after it has been delivered, you must contact our customer support team within 24 hours of receiving the product. You can reach us via:

4.2 Verification Process

Once you report the issue, our support team will verify the complaint by asking you to provide additional details. This may include:

  • Photos of the product showing the defect or spoilage.
  • Batch number and date of delivery for verification.
  • A description of the issue to help us understand what went wrong.

We take every complaint seriously and will review the information within 2-3 working days.

4.3 Replacement or Refund

Once our team confirms that the product is defective or spoiled, we will either:

  • Send you a replacement product within 3-5 working days or
  • Provide a full refund to your original payment method within 7 working days.

4.4 Customer-initiated Cancellation

If you do not wish to receive a replacement and would prefer to cancel your order, you may do so within 7 working days after reporting the defect. We will process the refund to your original payment method once the product issue is verified.

5. Product Exchange Policy

At this time, VEDIC HIVERY PRIVATE LIMITED does not offer exchanges for products unless the item you received is defective, damaged, or incorrect. We cannot accommodate exchanges based on customer preferences (e.g., taste or texture) due to the perishable nature of the products.

If you receive the wrong product or a damaged item, please follow the procedures outlined above for Defective or Spoiled Products After Delivery or Damage During Delivery.

6. Cancellation Policy

We understand that sometimes you may need to cancel an order after placing it. The following guidelines apply for cancellations:

6.1 Before Shipment

If you wish to cancel an order, you must do so before the product is shipped. You can contact our customer service team at sales@vedichivery.com or +91 6305919042 to request a cancellation. If the order has not been shipped yet, we will cancel the order and provide a full refund within 7 working days.

6.2 After Shipment

If the product has already been shipped, we cannot cancel the order. In such cases, the policy for Returns for Defective or Spoiled Products After Delivery will apply. We encourage you to carefully review your order before submitting it to avoid the need for cancellations after shipment.

7. Refund Policy

Refunds are processed in the following circumstances:

  • If a product is damaged during delivery and cannot be replaced.
  • If a defective or spoiled product is confirmed by our team and you do not wish to receive a replacement.
  • If you cancel your order before shipment.

7.1 Refund Process

Refunds will be credited to your original payment method within 7 working days of processing. If you do not receive your refund within the expected time frame, please contact us for further assistance.

8. International Orders

At this time, VEDIC HIVERY PRIVATE LIMITED only ships within India. Our return, refund, and replacement policies apply to domestic orders. We are unable to accommodate international shipping or returns.

9. Quality Assurance

At VEDIC HIVERY PRIVATE LIMITED, we take pride in the quality of our products. Our honey, ghee, homemade pickles, bee wax, and bee pollen are produced using traditional methods that ensure freshness and nutritional value. We guarantee that our products are free from additives and preservatives, providing customers with the healthiest, most natural options available.

10. Customer Support and Assistance

If you have any questions or need assistance with an order, please feel free to contact our customer support team. We are here to help you with any concerns you may have, whether it’s about the quality of a product, a delivery issue, or a refund.

We aim to respond to all inquiries within 24 hours and are dedicated to ensuring your satisfaction with our products and services.

VEDIC HIVERY PRIVATE LIMITED is committed to delivering the best natural products and providing exceptional customer service. We thank you for your trust and support.